A Multi-Level Process Model for Understanding Diversity Practice Effectiveness

Key Findings: The issue of workforce diversity has been at the forefront of organizational concerns for many years. Not surprisingly, this topic has generated reams of research aimed at shedding light not only on the challenges involved, but also on ways these challenges have been and can be addressed. This paper reports on a comprehensive survey of the most recent studies in an effort to uncover what has been learned and what remains to be examined. While the paper is aimed primarily at researchers, it also offers a number of insights of relevance to managers and others who are responsible for designing and administering diversity-related initiatives in today’s organizations. Initially, the review focused on studies examining particular types of diversity- related policies and practices (affirmative action, targeted recruiting, training, work-life integration, mentoring, etc.) to ascertain what could be said about their general effectiveness. The results were disappointing. No activity was found to be consistently effective; some studies turned up positive relationships, but more often the results were mixed or inconclusive and occasionally even negative. If, as these findings suggest, organizations cannot rely on specific diversity- related activities to consistently produce favorable results, the logical question to ask is: “Why?” While the authors offer several reasons for this state of affairs, the overall theme that emerges relates to the absence of a holistic view of the situation. To wit: Organizations tend to focus too much on popular programs and too little on specific, desired outcome(s). When initiatives are undertaken with no clear goals in mind, it should not be surprising to find that quite often very little is accomplished. In too many cases diversity-related activities are studied (and implemented) in isolation and, thus, inadequate attention is given to how new procedures might interact with those already in place to affect outcomes. This is unfortunate, since HR strategy researchers have thoroughly documented the power of mutually-reinforcing “bundles” of activities in numerous studies across a wide variety of settings. Many factors come into play between the formal announcement of diversity- related initiatives, bundled or otherwise, and relevant organizational outcomes. To understand why initiatives do or do not work requires that these factors be carefully considered. Are espoused initiatives implemented as planned? Do implemented initiatives result in desired employee behaviors? Do the new employee behaviors produce positive organizational outcomes? And in each case, why or why not? Clearly studies that address all of these questions are difficult to do, but they must be done if we are to have any chance of acquiring the information and insights needed to make the most of current and future diversity-related initiatives. acquiring the information and insights and future diversity-related initiatives

Demographic Faultlines and Creativity In Diverse Groups

Despite the oft made argument that demographic diversity should enhance creativity, little is known about this relationship. We propose that group diversity, measured in terms of demographic faultlines, affects creativity through its effects on group members’ felt psychological safety to express their diverse ideas and the quality of information sharing that takes place across subgroup boundaries. Further, we propose that the relationship between faultlines and creativity will be moderated by task interdependence and equality of subgroup sizes. Finally, we provide suggestions for how organizations can establish norms for self-verification and use accountability techniques to enhance creativity in diverse groups

The Benefits of Climate for Inclusion for Gender-Diverse Groups

I introduce the construct of climate for inclusion, which involves eliminating relational sources of bias by ensuring that identity group status is unrelated to access to resources, creating expectations and opportunities for heterogeneous individuals to establish personalized cross-cutting ties, and integrating ideas across boundaries in joint problem solving. I show that within inclusive climates, interpersonal bias is reduced in such a way that gender diversity is associated with lower levels of conflict. In turn, the negative effect that group conflict typically has on unit-level satisfaction disappears. This has important implications, as unit-level satisfaction is negatively associated with turnover in groups

HRM in Service: The Contingencies Abound

[Excerpt] Despite the rapid growth in the diversity of service consumers—both abroad and domestically—theoretical developments regarding this diversity in the service world have lagged far behind those that have characterized the world of manufacturing. With regard to international services, Knight (1999) conducted a review of the literature and concluded that there is an alarming paucity of research on international services management despite the importance of services in the global economy. A large proportion of the research that has been conducted on international services has focused on marketing issues rather than human resource management (HRM) issues. This means that little is known about the cross-cultural applicability of service HRM theories, which have hitherto been developed and tested almost exclusively within the West (mostly within the U.S. context). Similarly, there has been little research on the HRM implications of the growing diversity of service consumers within the U.S. domestic market. Again, much of the research focuses on the challenges associated with simultaneously marketing services to a multicultural customer base, with little or no work focusing on the implications of these challenges for HRM in service firms. Thus, the purpose of our chapter is to introduce a preliminary discussion of the HRM implications of both increased internationalization and domestic diversity for service firms. We begin by presenting a brief synthesis of the services management literature that has been established to date. Readers will note in the synthesis that a number of contingencies with regard to HRM practices have already been introduced especially via definitions of what constitutes service and the role of customers in service production and delivery. We then discuss the potential cross-cultural applicability of these services management principles abroad, and when doing so, we focus primarily on the aspects of services management theories that are laden with Western cultural principles. Next, we discuss parallel challenges faced by service firms as a result of increased diversity within the domestic marketplace and we conclude with some thoughts about the necessity to more explicitly explore the contingent nature of HRM practices

Improving the Working Lives of People with Disabilities

Dr. Lisa Nishii studies and conducts research that is focused on how to improve diversity and inclusion in the workplace. She has conducted multiple studies that focus on workplace outcomes for persons with disabilities (PWDs)

Strategic HRM and Organizational Behavior: Integrating Multiple Levels of Analysis

[Excerpt] A few trends have emerged in the field of Strategic Human Resource Management (SHRM) over the past few years. First, and most obviously, has been the extensive effort to demonstrate a link between HRM practices and firm performance (Becker & Gerhart, 1996). Researchers such as Huselid (1995), MacDuffie (1995), Delery and Doty (1996), and Guthrie (2000) have published empirical studies showing a statistically significant linkage between HRM practices and some measures of organizational performance. A second trend has been to try to understand the mechanisms through which this relationship takes place. Authors such as Becker & Gerhart, (1996), Dyer and Reeves (1995), Guest, (1997) and Wright and Gardner (2003), have all called for research that uncovers some of the mediating relationships that must exist between the HRM practices and organizational performance. A final trend has been the recent interest in taking a multi-level approach to understanding SHRM. Wright and Boswell (2001) reviewed the SHRM literature and categorized this research as being differentiated along one dimension representing whether the focus was on single or multiple practices, and along a second dimension dealing with the unit of analysis, specifically the individual versus the group or organization. Ostroff and Bowen (2000) and more recently Bowen and Ostroff (2004) have developed the most extensive multi-level model of SHRM to date. Their theoretical approach argues that HR practices serve as communications mechanism signaling employees to engage in certain behaviors; relying on communications theory they contend that different aspects of HRM systems impede or facilitate this communication process. The purpose of this paper is related to these last two trends: we conceptually examine some of the mediating processes that might occur in the HRM – performance relationship, and try to make explicit their multilevel nature. In order to accomplish this, we will first explore the concept of variance, which is crucial to the analysis of any phenomena across multiple levels. We will show how virtually all existing SHRM research focuses on variance at one level of analysis while assuming constancy at other levels. We will next discuss the process through which HRM practices must act, and identify some of the relevant variables that have heretofore been virtually ignored in the empirical SHRM literature, specifically focusing on variance at different (unit vs. individual) levels of analysis. Finally, we will present some implications for theorizing and research in this area

Variability Within Organizations: Implications for Strategic Human Resource Management

[Excerpt] Strategic human resource management refers to the pattern of planned human resource deployments and activities intended to enable an organization to achieve its goals (Wright & McMahan, 1992). It involves all of the activities that are implemented by an organization to affect the behavior of individuals in an effort to implement the strategic needs of a business. Over the last decade or so, the field of strategic human resource management has witnessed a progression through a number of stages, including a) initial excitement and energy around the convincing argument that HR practices should be considered as a system that, when implemented appropriately, can enhance organizational performance; b) empirical tests of this argument, and c) critiques of the growing field accompanied by propositions for how thinking on the topic can be expanded and improved. Of the critiques that have been levied at the field, the most common contend that the “black box” through which HRM practices are thought to impact organizational performance remains insufficiently specified. Less common, but no less valuable, are critiques surrounding the conceptualization and measurement of fit or alignment, and the need to identify the boundary conditions that influence the effectiveness of “high performance” HRM systems. Even more critiques and proposed theoretical extensions to the field are likely, as it is through such endeavors that we will improve upon and advance our science (cf. Reichers & Schneider, 1990). In this chapter, we introduce and discuss another potential critique of the SHRM field, and, in so doing, hope to illuminate a number of important research questions for the future. In particular, we are concerned with the lack of attention which has been paid to variability within SHRM research. By variability we mean variability at all relevant levels of analysis, but particularly variability within organizations (i.e., individual and group levels). It is our contention that by failing to examine the potential role of variability in SHRM research, we miss a very interesting and important part of the picture

Global Diversity Management: Towards a Conceptual Framework

[Excerpt] Compared to research on cross-national differences in diversity management, more research has been conducted within the second key area of global diversity management – that on the effective management of culturally diverse teams and organizations, and on the development of global competence among employees. Indeed, research on multicultural teams (e.g. Earley and Gibson, 2002), global competence (e.g. Chang and Tharenou, 2004; Earley and Peterson, 2004), and conflict management in multicultural groups (e.g. Barkema et al., 2003) has been emerging in the last decade; it simply has not been labelled a part of global diversity management per se. However, to date, there are no unifying frameworks for studying global diversity, with the exception of one by Mor Barak (2000), which focuses on the connection between subsidiaries and the larger communities in which they are embedded. While we agree that this is an important issue, many leaders of global firms first want to know how to manage global diversity within the confines of their organization. Thus, one of our goals in introducing this special issue on global diversity is to propose one such framework, to serve two primary aims: (a) to provide a framework within which to situate the papers that appear in this special issue; and (b) to stimulate future research in the area. In what follows, we briefly describe this framework, and then we introduce the papers for the special issue

Research Brief: Inside the Workplace: Case Studies of Factors Influencing Engagement of People with Disabilities

Researchers are working to address the issue of disability discrimination in employment and discover ways to maximize disability inclusion. However, a more precise understanding of the experiences of individuals within the workplace is needed. The study examined the inclusiveness of work units, the quality of supervisor relationships with subordinates with disabilities, job characteristics and fit, access to mentoring, and coworkers’ attitudes as potential factors impacting the experiences of people with disabilities. It also looked at obstacles that may impede the effective implementation of disability practices. In addition, the issue of disability disclosure is currently receiving a great deal of attention. The recent revisions to the regulations for Section 503 of the Rehabilitation Act of 1973 mean that federal contractors will be expected to employ enough individuals with disabilities to comprise 7% of their workforce. Employers must rely on the willingness of employees to disclose their disability in order to meet these goals. Very little is currently known about the conditions that make it more or less likely that an individual with a disability will feel comfortable disclosing their disability, to whom they are most likely to disclose their disability, and whether individuals who do disclose their disability have positive disclosure experiences

ILR Impact Brief - Employee Attributions about HR Practices Lead to Customer Satisfaction

[Excerpt] The perceived reasons why management chooses a set of HR practices are linked to employee satisfaction, commitment, and on-the-job behavior. Employees individually make their own attributions about the purposes behind the practices, which are, in turn, associated with employees’ attitudes: a perception that management cares about service (or product) quality and employee well-being is associated with positive attitudes, but a sense that management is intent on cost cutting or employee exploitation is associated with negative attitudes. Furthermore, individual attitudes are shared within work units and in their aggregate are associated with “organizational citizenship behaviors;” i.e., group-level satisfaction and commitment are associated with intra-unit helping behaviors, which are linked to enhanced unit performance and customer satisfaction